FAQ

Pre-Order Information

If an item is listed as being a pre-order, this means the product has not been manufactured yet but will have an estimated release date for sometime in the near future. You can contact us via email before placing an order if you have any concerns. Vinyl manufacturing always comes with a general risk of production delays, especially after the struggles faced by plants during the COVID-19 pandemic. We aim to be as realistic as possible with our pre-order times but can not guarantee delivery times on pre-orders or standard orders. We are a small label ran out of a bedroom with other responsibilities in life, but do our best to make sure you get your order! To stay up to date with shipping progress, you can stay up to date with our posts on Instagram. We try our best to keep everyone informed with their orders, but patience is key and greatly appreciated.

Shipping

We ship worldwide! We exclusively ship tracked via DHL.

Refund Policies

Refunds can only be issued with a legitimate excuse. Requesting a refund shortly after an order can cause issues for small record labels like ourselves, as well as independent artists. We package our records with great care and will do our best to work out a solution if an order does arrive seriously damaged, but please do not request a full refund for something minor. (tiny corner ding on sleeve, a single pop/skip during vinyl playback etc.) While unfortunate, seam-split damage on inner sleeves and minor ‘dings’ on vinyl jackets can not be treated as serious damage that require replacing or refunding... PLEASE NOTE: All visuals are Mockups. We do NOT issue refunds if you, for example, don't like the real color of a vinyl pressing.

Address Changes

If you require an address change for any order, please contact us via email as soon as possible, regardless of your order being a pre-order or for something in stock.

Do you accept label submissions?

We'd love to check your demos and tunes out! We cannot guarantee if we are able to reply to everything, but we at least try to check everything out.

I run a store/record label, can we work together?

You want Gizzmoix releases in your record store? You are looking for a place to send distro to? Or you want to co-release something with us? shoot us an E-mail!